Select which cookies you accept
When you visit this website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Below is a list of different categories of cookies that may be set and that you can freely change. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
These cookies are required and must be accepted to use this site.
These cookies collect data about how visitors use this website.
These cookies allow the website to remember choices you make and provide enhanced, more personal features.
These cookies are used to deliver adverts more relevant to you and your interests.
At Factorial we're looking for a Account Manager for the Spanish Market to help us take the company to the next level. 📈
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎
About us 🤓
Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳
Our Mission 🚀
To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +300 people in its headquarters in the sunny Barcelona.🌞
Our values ✨
We are looking for an Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. We look for people who can work in the Latam market. You will be part of the Account Management team and you will be in charge of retaining a specific portfolio of clients. One of your greatest challenges will be to create long-term relationships with your clients, understanding their processes and problems and detecting possible improvements in our product that are critical for them. You will advise our clients on how to use our solution and you will be the key point of contact.
What will I be doing? 👀
Build strong client relationships, through regular communication
Gather information on assigned clients
Contact clients to understand their requirements and work on a sales plan
Provide after-sales support to retain customers
Ensure prompt and accurate answers to clients’ queries
Report on the status of accounts
Suggest company products/services that maximize client satisfaction
Promote new products/services to existing customers
You will need to get involved in all kinds of problems that your clients have, your mission will be to find a solution to each one of them.
You will work hand in hand with different teams - especially with the sales, product, and development team - you will be their main contact person, so the feedback you can provide them will be super valuable.
You will hold regular meetings through video link with all your clients to generate engagement and show them product updates that fit their use cases.
You are analytical, organized and a great multitasker.
You have a digital profile: you enjoy and adapt easily to new tech tools
You can easily hold a business conversation in English or Spanish
You are familiar with the B2B SaaS environment
You are a good communicator and you empathize quickly with people
You are proactive and you like to put forward new ideas
Good decision maker
University education, preferably business-related
You have previous experience in a customer experience team
Speak native-level Spanish
Speak advanced English
What's next after I apply? 🔜
Perks of being part of our team 😏
High growth, multicultural and friendly environment 🤝🏽