Junior Onboarding specialist - French Market
At Factorial we're looking for a Junior Onboarding Specialist for the French Market to help us take the company to the next level. π Are you ready for the challenge?π
We usually respond within two weeks
Hello! ππ½
At Factorial we're looking for a Junior Onboarding Specialist for the French Market to help us take the company to the next level. π
The Role
We are looking for an onboarding specialist to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. We are looking for a proactive person, with a desire to help Factorial grow in the French Market.
What will I be doing? π
- Onboard our new French customers by assisting them through phone, video calls, and mail during their first weeks using Factorial.
- Helping with onboarding of other markets if required.
- Understanding our client's needs and challenges and gathering feedback.
- Analyze customer performance, share improvement points and create the best customer journey.
- Bring a consultative approach to customers to ensure a fully personalized experience.
Requirements
- Proactivity
- Fast Learner: you will have to get to know our software fast and be able to onboard our client very fast
- Good sense of analysis: apart from onboarding clients, you will have to understand the specificities of the markets and the challenges they have
- Problems solving minded
- Speak native-level of French
- Fluent English
Meet the CX team
About us π€
Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin π³
Our Mission π
To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +700 people in its headquarters in the sunny Barcelona.π
Benefits
Perks of being part of our team π
- High growth, multicultural and friendly environment π€π½
- Flexible schedules! β°
- Free physiotherapy in the office once a week! πͺ
- Alan private health insurance π©Ί
- Healthy life with Andjoy (Gyms, pools, outdoor classes) π§π½ββοΈ
- Save expenses with Cobee π°
- Language classes with Yolk Academy & Factorial Language exchange π©π½βπ«
- Get the most out of your salary with Payflow πΈ
- Breakfast in the office and organic fruit π
- Syra and Nora Real Food discounts β
- Free caffeine and theine β
- Pet Friendly πΆ
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Want to know more about us? We #betonpeople πΒ
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- Team
- Customer Experience
- Role
- Product Expert
- Locations
- Barcelona
Perks & Benefits
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Gym membership
All Factorial employees may have access to Gympass. This allows you to use over 2,000 gyms, yoga studios, climbing walls, etc.
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Health insurance
Benefit from the company policy with Alan for all employees. You can optionally add family members.
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Discounts in Coffee and Food
Discounted prices in Syra Coffee, specialty coffee across the street from the office and in food with NoraRealFood.
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Afterworks & Events
Weekly afterwoorks, team events and parties. We also celebrate St Pattricks, Women's day, Mother/Father's day, Thanksgiving, etc.
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Weekly breakfast
Share breakfast with the whole team! Fresh fruit, pastries, smoothies, etc. -
Pet Friendly Office
Bring your best friend to the office.
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Anticipate your payslip
Get the most out of your salary with Payflow.
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Flexible retribution
Save expenses with Cobee.
Culture and Workplace
Diversity is a massive part of our culture. Our team has people from over 40 countries all over the world and we serve a global community of customers from over 65 countries. We strive to provide an inclusive culture and environment for all employees and candidates.
Junior Onboarding specialist - French Market
At Factorial we're looking for a Junior Onboarding Specialist for the French Market to help us take the company to the next level. π Are you ready for the challenge?π
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