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At Factorial we're looking for a Junior Onboarding Specialist for the French Market to help us take the company to the next level. 📈
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎
About us 🤓
Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 18M€ in funding with top international venture capital firms (CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳
Our Mission 🚀
To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters in the sunny Barcelona.🌞
Our values ✨
We are looking for a product expert to act as the first point of contact with existing customers during the onboarding process, answer their queries and increase client satisfaction. We are looking for a proactive person, with desire to help Factorial grow in our new markets, especially France.
Onboarding our clients from France, one of our emerging markets.
Helping with onboarding of other new markets (UK, Germany if requiered).
Understanding our clients needs and challenges to bring this feedback internally.
Supporting our clients through phone, video call, mail during their first weeks using Factorial.
Fast Learner : you will have to get to know our software fast and be able to onboard our client very fast
Good sense of analysis : apart from onboarding clients, you will have to understand the market, its challenges and specific needs.
Problems solving minded
Speak native-level French
Speak advanced English
Speak German or Portuguese is a great plus.
What's next after I apply? 🔜
Perks of being part of our team 😏
High growth, multicultural and friendly environment 🤝🏽
No/Flexible schedules! ⏰
Free physiotherapy in the office once a week! 💪
Alan private health insurance 🩺
Healthy life with Andjoy (Gyms, pools, outdoor classes) 🧘🏽♀️