Junior Onboarding specialist - French Market
At Factorial we're looking for a Junior Onboarding Specialist for the French Market to help us take the company to the next level. 📈 Are you ready for the challenge?🚀
We usually respond within two weeks
Hello! 👋🏽
At Factorial we're looking for a Junior Onboarding Specialist for the French Market to help us take the company to the next level. 📈
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎
About us 🤓
Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 18M€ in funding with top international venture capital firms (CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳
Our Mission 🚀
To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters in the sunny Barcelona.🌞
Our values ✨
The Role
We are looking for a product expert to act as the first point of contact with existing customers during the onboarding process, answer their queries and increase client satisfaction. We are looking for a proactive person, with desire to help Factorial grow in our new markets, especially France.
Responsibilities:
- Onboarding our clients from France, one of our emerging markets.
- Helping with onboarding of other new markets (UK, Germany if requiered).
- Understanding our clients needs and challenges to bring this feedback internally.
- Supporting our clients through phone, video call, mail during their first weeks using Factorial.
Required skills:
- Proactivity
- Fast Learner : you will have to get to know our software fast and be able to onboard our client very fast
- Good sense of analysis : apart from onboarding clients, you will have to understand the market, its challenges and specific needs.
- Problems solving minded
- Speak native-level French
- Speak advanced English
- Speak German or Portuguese is a great plus.
What's next after I apply? 🔜
Benefits
Perks of being part of our team 😏
- High growth, multicultural and friendly environment 🤝🏽
- No/Flexible schedules! ⏰
- Free physiotherapy in the office once a week! 💪
- Alan private health insurance 🩺
- Healthy life with Andjoy (Gyms, pools, outdoor classes) 🧘🏽♀️
- Save expenses with Cobee 💰
- Language classes with Yolk Academy & Factorial Language exchange 👩🏽🏫
- Get the most out of your salary with Payflow 💸
- Breakfast in the office and organic fruit 🍏
- Syra discounts ❗
- Free caffeine and theine ☕
- Pet Friendly 🐶
Diversity is part of us, we have more than 25 countries in our teams and we promote an inclusive environment for all employees and candidates, come join the team! 🌎
Want to know more about us? We #betonpeople 💗
- Team
- Customer Experience
- Locations
- Barcelona
We usually respond within two weeks
Colleagues
Related jobs
Factorial team benefits
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Gym membership
All Factorial employees have access to our company subsidized fitness plan that allows you to train in over 2,000 gyms, yoga studios, climbing walls, etc.
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Health insurance
Benefit from the company policy with Alan for all employees. Optionally add your spuse and children.
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Sponsored coffee pass
Discounted pricesin Syra Coffee, specialty coffee across the street from the office.
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Learning
Conferences, events and workshops onsite.
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Afterworks
Weekly afterwoork every Thursday and regular team events and parties.
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Weekly breakfast
Share breakfast with the whole team! Fresh fruit, pastries, smoothies, etc.
Already working at Factorial ?
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