Hello!

At Factorial we're looking for a Junior Account Manager for the UK Market to help us take the company to the next level. 📈 

The role

As a Junior Account Manager, you will act as the first point of contact with some of our most valued clients in the UK, you will become our client's most trusted advisor, and you'll have a direct impact on increasing customers' satisfaction. You will be part of the Account Management team (within Customer Experience) and you will be in charge of advising, retaining, and growing a specific portfolio of clients. One of your greatest challenges will be to create long-term relationships with your clients, understand their processes and problems, detect critical software improvements and expand your accounts revenue.

What will I be doing?

• Building strong relationships with our clients through regular communication
• Advising our clients, making sure they make the most of the product and that they are aware of all product updates
• Retaining your portfolio of clients by ensuring they are satisfied with our Factorial
• Finding creative solutions to our client's problems
• Upgrading our clients to higher subscription plans, detecting and closing potential upsell opportunities 

Requirements

• You are organized and a good decision-maker
• You are a good communicator and you empathize easily with people
• You have a digital profile: you enjoy and adapt easily to new tech tools
• You enjoy negotiating and finding win-win solutions
• You can hold a business conversation in English
• Spanish is a big plus

Factorial and its mission

Factorial is an HR Software start-up founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

The mission of Factorial is to help small and medium companies automate Human Resouces workflows and centralize people's data to make better business decisions. We currently serve thousands of customers in over 60 countries, and we have built a super talented team of over +500 people.

Diversity is part of our culture, we have more than 25 countries in our teams and we are infused with an inclusive environment for all employees and candidates. Please feel free to apply the way that suits you best - blind resume, using identity pronouns, cover letter, etc.!

Benefits and perks

1. High growth, multicultural and friendly environment
2. Flexible work schedules
3. Free physiotherapy in the office!
4. Alan private health insurance
5. Healthy life with Gympass (Gyms, pools, outdoor classes)
6. Save expenses with Cobee
7. Language classes with Yolk Academy & Factorial Language exchange
8. Get the most out of your salary with Payflow
9. Breakfast in the office and organic fruit
10. Syra discounts
11. Free caffeine and theine
12. Pet-friendly

Want to know more about us? We #betonpeople

 #LI-GP1