Hello! 👋🏽

At Factorial we're looking for a Jr. Account Manager for the US Market to help us take the company to the next level. 

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 

About us 🤓

Factorial is an HR Software startup founded in 2016. We've won multiple awards and have received outstanding customer feedback from day one. We’ve closed over 80M$ in funding from top international venture capital firms such as Tiger Global, CRV, Creandum, Point Nine Capital, and K Fund. It’s been a fun ride and we’re just getting started!

Diversity is a massive part of our culture. Our team is comprised of people from over 25 countries all over the world and we serve a global community of customers from over 65 countries. We strive to provide an inclusive culture and environment for all employees and candidates. 🌍

Our Mission 🚀

To help small and medium businesses automate HR workflows, centralize people data, and make better/data-driven business decisions. HR should be about people, not data entry! Factorial HR can help provide the roadmap to happy, healthy, high-performing teams!

Our values ✨

The Role 

We are looking for a Jr. Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.

You’ll work as part of our Account Management team and you’ll be in charge of managing a specific portfolio of clients. One of your greatest challenges will be to create long-term relationships with your clients, understand their processes and problems, and detect possible improvements for our product. You’ll advise and train clients on how to use our solution and you’ll be the main point of contact for them. It’s imperative that you’ll be able to provide them with a world-class experience!

What will I be doing? 👀

• Build strong client relationships, through regular communication
• Understand and execute the plan determined from the sales process
• Provide post-sales support to retain customers
• Ensure prompt and accurate answers to client questions and concerns
• Report regularly on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Promote new products/services to existing customers
• Work across various departments to communicate customer feedback

Requirements 

• Based in Mexico City | office work
• You are analytical, organized and able to manage multiple tasks
• You enjoy and adapt easily to new technology tools
• C2 Native English
• You can easily hold business conversations and build rapport with customers
• You’re familiar with the B2B SaaS environment
• You’re a good communicator and have the ability to empathize with people
• You’re proactive and you like brainstorm ways to improve process and structure
• University education, preferably business-related
• You have previous experience with a customer experience team
• Having experience dealing with US customers is a big plus!
• If you speak Spanish, that’s a plus!

What's next after I apply? 🔜

Benefits 

Perks of being part of our team 😏

1. High growth, multicultural and friendly environment 🤝🏽
2. Language classes  👩🏽‍🏫
3. Gympass 💪🏻
4. Medical Insurance 🏥
5. Free caffeine and theine ☕

Want to know more about us? We #betonpeople