Technical Support Manager
At Factorial we're looking for a Technical Support Manager to help us take the company to the next level. 📈 Are you ready for the challenge?🚀
We usually respond within two weeks
Hello!
At Factorial we're looking for a Technical Support Manager to help us take the company to the next level.
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.
The Role
What will I be doing?
- Creating and leading the team that develops and implements effective issue triaging and bug reproducing programs across the entire organization.
- Forming a tight partnership with Engineering, Product and Operations leaders to process, and reduce engineering bug fixing hours.
- Ensuring that all customer support escalations are timely handled and within KPI and that the technical operations workforce is adequately staffed across all time zones.
What is expected from me:
- You have 1-2 years of experience in leading technical operations or technical support team in a successful technology company
- You have experience in the technical operations / technical support department in a successful technology company
- You are problem-focused, data-driven and have extreme attention to detail
- Triaging technical tickets and bugs before they are sent to our engineering team.
- Developing new strategies and building internal processes that help make your support team's work easier.
About CX team
About us
Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳
Our Mission
To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +600 people in its headquarters in the sunny Barcelona.
Benefits
Perks of being part of our team
- High growth, multicultural and friendly environment
- Flexible schedules!
- Free physiotherapy in the office once a week!
- Alan private health insurance
- Healthy life with Gympass (Gyms, pools, outdoor classes)
- Save expenses with Cobee
- Language classes with Yolk Academy & Factorial Language exchange
- Get the most out of your salary with Payflow
- Breakfast in the office and organic fruit
- Syra and Nora Real Food discounts
- Free caffeine and theine
- Pet Friendly
- Free Yoga on Wednesdays!
Want to know more about us? We #betonpeople
- Team
- Customer Experience
- Locations
- Barcelona
Factorial team benefits
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Gym membership
All Factorial employees have access to our company subsidized fitness plan that allows you to train in over 2,000 gyms, yoga studios, climbing walls, etc. -
Health insurance
Benefit from the company policy with Alan for all employees. You can optionally add family members.
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Sponsored coffee pass
Discounted prices in Syra Coffee, specialty coffee across the street from the office.
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Learning
Conferences, events and workshops onsite. -
Afterworks & Events
Weekly afterwoorks, team events and parties. We also celebrate St Pattricks, Women's day, Mother/Father's day, Thanksgiving, etc.
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Weekly breakfast
Share breakfast with the whole team! Fresh fruit, pastries, smoothies, etc.
Culture and Workplace
Diversity is a massive part of our culture. Our team has people from over 40 countries all over the world and we serve a global community of customers from over 65 countries. We strive to provide an inclusive culture and environment for all employees and candidates.
Technical Support Manager
At Factorial we're looking for a Technical Support Manager to help us take the company to the next level. 📈 Are you ready for the challenge?🚀
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