Hello! 👋🏽

At Factorial we're looking for an Onboarding Specialist for the US Market to help us take the company to the next level. 📈

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. 🌎

About us 🤓

Factorial is an HR Software startup founded in 2016 in sunny Barcelona. 🌞 We have won awards and received outstanding customer feedback since day one. Also we have raised over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin 🕳

Diversity is part of our culture, with over 25 nationalities in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourage everyone to join us! 🌍

Our Mission 🚀

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently we serve thousands of customers in over 60 countries all over the world and across industries, with a super talented team of over +700 people remotely and in our offices in Spain, Brazil, Mexico and US.

Our values ✨ 

The Role

We are looking for an Onboarding Specialist to help set up Factorial for our most important new clients. We are looking for a proactive person, with a desire to make our clients and Factorial successful in the US and beyond.

You will be based in our Mexico City Office with a hybrid and flexible working schedule.

Responsibilities:

• Onboard our most important customers from the US, supporting them through phone, video call, mail during their first weeks implementing and using Factorial;
  • Bring a consultative approach to customers to ensure a fully personalized experience.
  • Understand our new client's needs, challenges and gather feedback.
  • Analyze customer's performance, share improvement points to hep us create the best customer journey possible
• Gradually become a Product Expert, as you progress on the role and knowledge of our Product, assisting our Area leader in:
  
  • Understanding local needs and challenges of our current and potential clients, as well as local competitors, legislation and integrations opportunities;
  • Working with our product teams on market specific features, also helping them from discovery to launch of new features planned for all markets;
  • Being the "go to" person locally about our product for the Sales and CX teams, communicating new and upcoming features and objectives.

Required skills:

• Be an owner: proactivity, problem solving mindset, positive attitude;
• Fast Learner: you will have to get to know our software fast and be quickly be able to onboard our new clients;
• People skills: you love to listen and help users, have great communication skills and can build solid and win-win relationships with our clients, teams and partners;
• Product mindset: you feel passionate about Factorial's software and ideally have some product related experience. Creative problem solver with "MVP" mindset;
• Analytical: you are comfortable working with data and doing research of the market trends in order to extract valuable insights;
• Speak fluently American English.
  • Experience living in the US and/or working with US companies is a great plus.

What's next after I apply? 🔜

Diversity is part of us, we have more than 25 nationalities in our teams and we promote an inclusive environment for all employees and candidates. Come join Factorial! 🌎

Want to know more about us? We #betonpeople 💗