Customer support Internship - Portuguese Market
At Factorial we're looking for a Customer support intern for the Portuguese Market to help us take the company to the next level🦄 Are you ready for the challenge?🚀
We usually respond within two weeks
Hello! 👋🏽
At Factorial we're looking for a new Customer support intern for the Portuguese Market to help us boost the company to the next level. 🦄
Ready to be part of the challenge?🚀
The Role 📜
We are looking for a Customer support intern for the Portuguese Market to join our Customer Experience team.
What will you be doing:
- Solve complaints and queries via ticket/phone within the expected time limits (SLA).
- Control and follow up on any bugs with the operations team and the client.
- Lead implementation sessions successfully. provide a wonderful first setup experience with new clients from end to end (emails, session/s, and feedback)
- Retain companies under 49 seats. This is one of the most important tasks where you can apply everything learned in the Customer Experience world.
Your Profile 🧐
- Ambitious, self-motivated, energetic
- Committed, organized, proactive
- Flexible, fast learner, risk-taker
- Decisive, multi-task.
- Native level of Portuguese
- Comunicative-fluent English
- Excellence in communicating and problem-solving
Perks of being part of our team 😏
- Healthy life with a free physiotherapist in the office and Gympass 🧘🏽♀️
- Language classes with Yolk Academy & Factorial Language exchange 👩🏽🏫
- Syra and Nora Real Food discounts ❗
- Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
- Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Is this you?! Come rock the world with us! 👌
About Factorial HR 🤓
Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions.
Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +700 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎
Do you want to know more about us? 👀
We've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).
#LI-GP1
- Team
- Customer Experience
- Role
- Customer Support Intern
- Locations
- Barcelona
- Mercado
- PT/BR
Perks & Benefits
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Gym membership
All Factorial employees may have access to Gympass. This allows you to use over 2,000 gyms, yoga studios, climbing walls, etc.
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Health insurance
Benefit from the company policy with Alan for all employees. You can optionally add family members.
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Discounts in Coffee and Food
Discounted prices in Syra Coffee, specialty coffee across the street from the office and in food with NoraRealFood.
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Afterworks & Events
Weekly afterwoorks, team events and parties. We also celebrate St Pattricks, Women's day, Mother/Father's day, Thanksgiving, etc.
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Weekly breakfast
Share breakfast with the whole team! Fresh fruit, pastries, smoothies, etc. -
Pet Friendly Office
Bring your best friend to the office.
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Anticipate your payslip
Get the most out of your salary with Payflow.
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Flexible retribution
Save expenses with Cobee.
Culture and Workplace
Diversity is a massive part of our culture. Our team has people from over 40 countries all over the world and we serve a global community of customers from over 65 countries. We strive to provide an inclusive culture and environment for all employees and candidates.
Customer support Internship - Portuguese Market
At Factorial we're looking for a Customer support intern for the Portuguese Market to help us take the company to the next level🦄 Are you ready for the challenge?🚀
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